Customer care
Questions about a pair, a length or an order? Tell us what you need help with.
Email customer care
Use the email address you entered at checkout when asking about an existing order, where possible.
For order or return questions
- Your order number and checkout email.
- The item, color, size and inseam involved.
- A brief description of what you need.
- Clear photos if the item is damaged or incorrect.
Please do not send your account password or full payment card details.
For help choosing a pair
Tell us the product name or send its link, the size and inseam you are considering, and the measurements you would like us to help compare. You can also describe the shoes and hem position you prefer.
Our Size & Inseam Guide is a useful place to start.
Before you send a return
Read Returns & Refunds and wait for instructions. Use only the return address provided in those instructions.
For how we handle personal information, read our Privacy Policy.
Business correspondence
LUCKYPOINT HK CO., LIMITEDNo. 11 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong SAR
For a return, use the address supplied by customer care for your request, rather than this business correspondence address.