Refund policy
You can request a return within 30 days of delivery. Please contact us before sending your item back.
The return window
You may request a return within 30 days of the date your order is delivered. This deadline applies to your return request. After we review it, we will provide the return address and shipping instructions.
Which items can be returned?
Items purchased from the Freejoy online store must be unworn, unwashed and in their original condition, with all tags attached and original packaging included. Please try items on indoors and keep them free from scents, stains, tears and other signs of wear.
Items clearly marked Final Sale, and gift cards, are not eligible for a change-of-mind return. This does not limit rights that apply to faulty or incorrectly supplied items under applicable law.
How to request a return
- Email freejoy2024@hotmail.com with your order number, the email used at checkout, the item you would like to return and the reason.
- Wait for our return instructions and the correct return address before sending your parcel. Do not send a return to an address on the original parcel or our business correspondence address unless we direct you to do so.
- Pack the item securely with its tags and original packaging. Keep your proof of postage and tracking details until your return is resolved. We do not accept cash-on-delivery parcels.
Return shipping
For a change-of-mind, size or fit return, you are responsible for the return shipping cost and for sending the item to the address we provide.
If we sent the wrong item or your item arrived damaged, Freejoy will cover the return shipping cost. Contact us with your order number and clear photos of the item, its label and the issue so we can arrange the next step before you return it.
Refunds
We do not charge a restocking fee or return processing fee.
After your return is received, we will inspect the item and let you know the outcome. For an approved return, we will issue the refund to your original payment method within 3 business days after inspection.
Your payment provider may need additional time to show the refund in your account. If you need help checking a return, include your order number and return tracking details when you contact us.
Original shipping charges are not refunded for change-of-mind returns. Any rights to a shipping refund for faulty, incorrect or cancelled orders under applicable law remain unaffected.
Exchanges
We do not offer exchanges. If you would like a different size, color or style, request a return and place a separate order. Availability and prices at the time of the new order apply.