Shipping policy
Here is what to expect between placing your order and receiving your Freejoy pieces.
Where we ship
We currently ship to addresses in the United States only. Enter your delivery address at checkout to see the shipping options available for your order.
Estimated delivery
Please allow an estimated 7–10 business days from placing your order to delivery. This estimate includes order processing and transit time.
Business days exclude weekends and public holidays. Delivery dates are estimates; carrier disruptions or other circumstances may affect arrival. If your order has not arrived within the estimated window, contact us so we can help check its status.
Shipping costs
| Order subtotal | Shipping charge |
|---|---|
| Under $75.00 | $10.00 |
| $75.00–$144.99 | $5.00 |
| $145.00 and over | Free |
All amounts are in USD. Shipping thresholds are based on your merchandise subtotal after discounts and before shipping and taxes. The shipping charge will be shown at checkout before you pay.
Import fees & taxes
Our shipping service includes customs clearance and U.S. import duties. You will not be asked to pay additional import fees on delivery. Any applicable sales taxes will be shown at checkout.
Following your delivery
If your shipment confirmation includes a tracking link, use it to view the carrier's latest updates. Tracking can take time to show a new parcel after the label is created.
For help finding your shipment details, see Order Help.
Address changes and delivery problems
Check the delivery address before placing your order. If you notice an error, Contact us as soon as possible with your order number and the corrected address. We will check whether the order can still be changed; changes cannot be guaranteed once processing or shipping has begun.
If a parcel is delayed or marked delivered but you cannot find it, check the tracking details and delivery location, then contact us with your order number and tracking number. Include your order number and tracking details so we can review the delivery information.